When are orders processed?

Most orders are shipped within 24-72 hours after receiving your order. Actual shipping time is contingent upon availability of merchandise and credit verification. No orders are processed or shipped on Saturdays Sundays or holidays. In the event of delays, every effort will be made to contact you by phone, e-mail or mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserves the right at any time after receipt of your order to accept or decline your order for any reason. We also reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verification or information before accepting any order.

Payment Options

We accept Bank Transfer Payment

Please contact us at email: info@tv-laptop.com  MSN: info@tv-laptop.com

Order Cancellations

To cancel an order, you will need to contact a Customer Service asap . If you cancel an order before it ships, a refund will be issued less a 5% processing fee of charging and refunding your credit card. If you request cancellation of an order after the order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery.

Damaged Products:

All claims for damaged merchandise must be made within 24 hours from the date that the merchandise was received. The claim can be initiated by you or a www.tv-laptop.com representative. All original packing materials and/or boxes must be saved and made available for inspection, in order for a damage claim to be considered by the shipper. www.tv-laptop.com will not be liable for any monies lost if the claim is not filed within the required time period. If you decide to file a claim with the shipper directly, you must notify us to receive proper credit or replacement. Please Note: Before accepting any trucking delivery, please make certain to examine the unit for any signs of damage. Remove the product from its packaging for a complete inspection. Once you have signed for delivery, you may not be able to file a claim with the trucking company.

Defective Products:

www.tv-laptop.com offers a 14 day (from date of shipment) replacement or credit policy for defective products. Prior to returning any item, please contact the manufacturer to confirm the item is defective. Customers who do not want an item repaired or replaced can request a return authorization, however a 15% restocking fee will be assessed to cover testing, repair, cleaning and repackaging expenses. Items found not to be defective may be subject to additional fees.

Select and Special Order Products:

Repair and replacement requests for special order and select products must go through the manufacturer. These products include:
- Large Screen Televisions (20"+)
- Plasma & LCD Monitors
- Paper Shredders
- Personal Care Products
- Home Theater Systems
- Speakers
- Printer/Fax Supplies
- Projectors
- Radar Detectors
- Remote Controls (once programmed)
- A/V Furniture
- Car audio equipment
- Air Conditioiners
Please note that once delivered, the products listed can not be returned for credit. At the time of delivery you will have the oppurtunity to inspect the item for damage. If it is damaged you should refuse delivery. You will be entitled to a full refund if an item arrives damaged.

Non-Defective Product Returns:

Non-defective products can be returned within 7 days if returned unopened, for credit less shipping. Items that have been opened can be returned, but will be subject to a 15% restocking fee to cover testing, cleaning and repackaging expenses. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts.

Return Notes:

All returns must be pre-approved by a customer service representative for an RMA number (Return Merchandise Authorization). To accomplish this, please contact our customer service Any item returned or refused without applying for an RMA, will be subject to a 15% restocking fee. Once your request has been received, you will be contacted within 7 business days with an RMA number and instructions for sending back the item(s). The RMA number, once provided, is valid for 2 weeks only. You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. If you received your item double boxed, it must be returned in this manner. Once shipped, Email the tracking number(s) to us with your www.tv-laptop.com order number. We will notify you via Email of your refund once we have received and processed the returned item(s). Shipping costs are refunded only if the return is a result of mis-shipment. Please allow up to 2 billing cycles for your credit to be posted to your account.

IMPORTANT NOTE:

Collection/payment of rebates is solely between the customer and manufacturer. Cyber Discount Warehouse and www.tv-laptop.com assume no liability or guaranty of payment of third party rebates. Use of any rebates here is limited to the terms and conditions as determined by the manufacturer. If you have questions on these terms and conditions, please contact the manufacturer for assistance.

How long should it take for my rebate to show up?

The length of time varies based on the type or number of promotions being offered, as well as the manufacturer who is offering the rebate. All rebate forms provide an estimated time from the post mark date to process and mail your rebate check. For further inquiries on the manufacturer rebates use the Manufacturer Contacts to obtain the companies primary phone number. There should be a telephone number listed on the Rebate form for such inquiries.

Is it best to send a copy of my receipt and hold onto the original?

You'll need to review the rebate form (or legal description) to see whether or not the manufacturer asks you to send the original. Many times they just ask for a copy. If you send your original, always keep a copy for yourself